Overview

Because your order is custom-made just for you, our process is a little different than standard retail. This policy provides a full breakdown of the process and timelines involved.

 

Order Processing Times

• Custom Design and Production: After you place your order, our team requires a specific timeframe to design, produce, and perfect your custom item.

  • Average Production Time: 2 to 5 business days.

  • Peak Season Production: During holidays or high-demand periods, production may be extended. We recommend ordering early. Any anticipated delays will be communicated on our website's announcement bar.

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Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your order total. Please note that the delivery estimate is in addition to the custom production time mentioned above.

• Shipping Rates:

  • Flat Rate and Free Shipping over $100 

• Estimated Shipping Times:

  • 3-7 days anywhere in Canada

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Shipping Policies

• Shipping Delays:

  • We are not responsible for delays due to shipping​

• Tracking your order:

  • You will receive, via email, a tracking number once your order has been shipped​